Welcome to swiftmarthub.com. This Refund Policy governs the manner in which we handle refunds for purchases made through our website. Please read this policy carefully before making any purchase.
1. Eligibility for Refunds
We strive to provide our customers with products and services of the highest quality. However, if you are not entirely satisfied with your purchase, we offer a refund under the following circumstances:
- The product or service you purchased is defective or damaged upon receipt.
- You have received the wrong item.
- You are dissatisfied with the quality or performance of the product or service.
2. Refund Process
To request a refund, please contact our customer support team at support@swiftmarthub.com within [number of days] days of receiving your purchase. Please provide the following information in your refund request:
- Your full name
- Order number
- Description of the issue or reason for the refund request
Our customer support team will review your request and may require additional information or documentation to process your refund. Once your request is approved, we will initiate the refund to the original method of payment. Please note that it may take [number of days] days for the refund to reflect in your account, depending on your payment provider.
3. Non-Refundable Items
Certain products or services may not be eligible for refunds. These include:
- Digital products or downloadable content once they have been accessed or downloaded.
- Services that have been fully rendered or utilized.
- Products damaged due to misuse, negligence, or improper handling.
4. Shipping Costs
Shipping costs incurred for the initial purchase are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., wrong item shipped).
5. Changes to the Refund Policy
We reserve the right to update or change this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of our website after the posting of any modifications to this policy constitutes acceptance of those changes.
6. Contact Information
If you have any questions or concerns regarding our Refund Policy, please contact us at support@swiftmarthub.com.
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